Three of the calls Braid answers every day - and what happens on the line, start to finish.
A caller rings after hours. The agent greets them, finds the next available slot with their usual dentist, books it, and texts a confirmation - no voicemail, no callback.
"Thanks for calling - how can I help?"
Checks the live calendar for availability.
Books it and sends an SMS confirmation.
The agent captures the job details, qualifies the enquiry, and books a survey visit straight into the engineer's diary - then logs it to the CRM.
The agent answers from your live listings, qualifies the caller's budget and move date, and books a viewing - escalating to an agent only if they ask something it can't answer.
Viewing booked, caller qualified, and a clean hand-off summary waiting for your team - all before 9am.