braid.
Talk to Jade
// managed AI voice agents

Every call answered.
Fully managed.

Braid is the fully-hosted service for AI voice agents. Our analysts and developers design the conversation, wire up your knowledge, and connect your calendar - you just take the wins.

Talk to Jade See how it works
// a conversation, by design
01

Greeting

"Thanks for calling - how can I help?"

02

Understand intent

Classify why they called.

03

Check knowledge

Pull the answer from your sources.

04

Raise a ticket

Create new ticket in your CRM tool.

05

Wrap up and hand off

Summarise, escalate if needed.

// by the numbers

Never miss a call.

24/7
lines answered
100%
managed for you
6-12 wks
to go live
// what's included

A team, not a tool.

People and software, run as one managed service.
// core

Business Analysts

We map your calls, intents and edge cases, then design the conversation flow end to end.

Software Developers

We build, host and maintain the agent - integrations, telephony and uptime handled.

Knowledge sources

Your docs, FAQs and systems become a live knowledge base the agent answers from.

Calendar booking

Agents check availability and book appointments straight into your calendar.

Ticketing tool

Create and check progress on tickets in your existing CRM tool.

// the conversation, end to end

What happens on every call.

Most calls are resolved by answering the question from your knowledge base — booking and ticketing only kick in when they’re needed.
most calls resolved booking needed ticket needed Greeting Understand intent Knowledge lookup search your sources Provide answer resolve on the call Wrap up & hand off Book appointment into your calendar Create ticket in your ticketing tool
// how it works
1

Onboard

We learn your business, callers and goals.

2

Design the flow

Analysts script every path and hand-off.

3

Connect knowledge

Wire in docs, systems and your calendar.

4

Go live

We host, monitor and keep improving it.

// who we answer for
IT Service Desks Clinics and dental Property and lettings Car dealerships