Braid is a managed service - our analysts and developers do the heavy lifting. Here's exactly what happens, and where you come in.
We meet your team, listen to recent calls, and learn your business - the questions people ask, the outcomes you want, and the systems you run on.
We wire in your knowledge sources and integrate your calendar and booking systems, so the agent answers accurately and books straight into your diary.
Our business analysts map every intent and edge case, then script the conversation flows end to end - greeting, routing, booking and hand-off.
Our business analysts map every intent and edge case, then script the conversation flows end to end - greeting, routing, booking and hand-off.
We plan and execute test scripts to ensure every scenario is covered and the agent performs as expected.
You review the agent on a live call before launch. Once you're happy, we host it, monitor every conversation, and keep refining it over time.