braid.
Talk to Jade
// how it works

From project initiation to fully live, in six phases.

Braid is a managed service - our analysts and developers do the heavy lifting. Here's exactly what happens, and where you come in.

1
// week 1

Onboard

We meet your team, listen to recent calls, and learn your business - the questions people ask, the outcomes you want, and the systems you run on.

// your part
.Intro call and access to call recordings
.Point us at your docs and FAQs
2
// weeks 2-4

Prepare knowledge

We will assess your existing knowledge sources and prepare them for ingestion into an AI Search service.

// curate
Knowledge articlesManualsPolicies
3
// weeks 2-4

Integrate with systems

Our Developers add calendar access and/or ticket query and create functionality for the agent to utilise.

// connected
Knowledge baseCalendarTelephonyCRM
4
// weeks 3-6

Design the flows

Our Business Analysts map every intent and edge case, then script the conversation flows end to end - greeting, routing, booking and hand-off.

// conversation flow core: lookup → answer
most calls · resolved booking needed ticket needed Greeting Understand intent Knowledge lookup search your sources Provide answer resolve on the call Wrap up & hand off Book appointment into your calendar Create ticket in your ticketing tool
5
// weeks 7-8

Scenario testing

We plan and execute test scripts to ensure conversation flows feel natural, achieve the objective, and the agent performs as expected.

// test
Knowledge retrievalSystem callsFlows
6
// week 8

Go live

You review the agent on a live call before launch. Once you're happy, we host it, monitor every conversation, and keep refining it over time.

// ongoing
.Hosting, monitoring and uptime
.Monthly review and improvements
// typical timeline

Live in weeks.

6-12 wks
to go live
0
code from you
24/7
monitored