Premium Support & Tighter SLAs (Advanced Tier)
Priority Attention for Complex Deployments
Because our Advanced Agent Tier involves deeper integrations into your core business tools (like live ticketing platforms and complex telephony routing), it requires a more robust support framework. This tighter support SLA is a major component of the Advanced Tier's £5,500 per month cost (which also requires a 36-month contract and £10,000 onboarding fee).
The Premium SLA Advantage
- Rapid Response Times: Critical issues that impact your live call flows are prioritised with a 1-hour emergency response SLA.
- Expanded Coverage: Support for high-priority platform outages extends beyond standard business hours, reflecting the business-critical nature of the deployment.
- Proactive Monitoring: We actively monitor API connections and telephony health to catch potential drops in service before your callers even notice.
For custom Enterprise deployments, these SLAs are further tailored to meet your organisation's precise operational requirements.