How to Update Your Agent’s Knowledge
Keeping Your AI Up to Date
Businesses change. You might launch a new product, alter your opening hours, or update your returns policy. When this happens, your AI voice agent needs to know about it.
Requesting Knowledge Updates
Updating the AI is a simple, managed process. You do not need to learn any complex software. All you have to do is provide us with the updated documentation—whether that is a revised PDF, an updated FAQ document, or a link to a new webpage.
Once you submit the new materials via our client portal, our team will safely ingest them into your agent's isolated database, remove any conflicting old information, and run a quick test to verify the AI has comprehended the changes. Routine knowledge updates are built into the managed service model across all our commercial tiers.