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Ticketing Tool Integrations Explained

Automating Your Helpdesk

Included in our Advanced Tier (£5,500 per month, alongside our 36-month contract and £10,000 onboarding fee) and our Enterprise packages, our agents can integrate directly with your existing IT service management (ITSM) or customer support ticketing platforms.

How it Works

Using secure API connections, the voice agent can perform the following actions during a live call:

  • Ticket Creation: Capture the caller's issue and automatically generate a structured ticket in platforms like Zendesk, Jira, or ServiceNow.
  • Status Lookups: Verify a caller's identity and read out real-time updates on their previously logged tickets.
  • Ticket Triage: Route critical tickets to the appropriate human queues based on the conversational context.

This integration transforms your voice agent from a simple answering service into an active, functional member of your support team.