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Overview of the Advanced Agent Tier

The Advanced Agent Tier

For operations that require deeper integrations and dynamic conversation handling, we offer the Advanced Agent Tier. This tier costs £5,500 per month, alongside our standard 36-month contract and £10,000 initial onboarding cost.

Premium Features

The Advanced Tier includes everything in the Simple Tier, plus several powerful upgrades:

  • Multi-Conversation Flows: The AI can handle complex, multi-step conversations, allowing callers to switch topics without losing context.
  • Full Telephony Support: Comprehensive routing capabilities to transfer calls dynamically across your existing departments and IVR systems.
  • Ticketing Tool Integration: The agent can autonomously create, update, and read tickets in platforms like Zendesk, ServiceNow, or Jira.
  • Tighter Support SLAs: Priority response times and enhanced ongoing support for your deployment.