Document Ingestion & Call-Back Capabilities
The Foundation of Our Agents
Available on all plans, including our Simple Tier (£3,000 per month, requiring a 36-month contract and a £10,000 setup fee), document ingestion and automated call-backs form the core of our voice AI.
Answering Questions from Documents
We train your agent by ingesting your existing PDFs, knowledge bases, and website content. This ensures the AI only uses approved, factual information to assist your callers, drastically reducing the risk of incorrect advice.
Booking Call-Backs
When an issue requires human empathy, or if a caller simply demands to speak to a person, the agent gracefully pivots. It will capture the caller's name, phone number, and a summary of their issue, before booking a dedicated time slot directly into your team's calendar (via integrations like Calendly or Microsoft 365).