What is a Managed AI Voice Agent?
The Managed Service Difference
When looking into AI voice technology, you will generally find two options: do-it-yourself (DIY) software platforms, and fully Managed Service Providers (MSPs). We proudly operate as an MSP.
DIY vs. Managed Services
With a DIY platform, you are simply buying a software licence. Your internal IT team has to spend weeks figuring out how to build conversation flows, write system prompts, integrate APIs, and troubleshoot voice routing. If it breaks, it is on you to fix it.
As a managed service, we handle absolutely everything. From the initial architecture and prompt engineering to ongoing maintenance and SLA-backed support, our team ensures your AI agent performs flawlessly. This fully hands-off experience is exactly what is covered by our £10,000 onboarding fee and our 36-month contract commitments across both the Simple Tier (£3,000 per month) and the Advanced Tier (£5,500 per month).