Supported File Types for Document Ingestion
Feeding the Knowledge Base
Whether you opt for the £3,000 per month Simple Tier or the £5,500 per month Advanced Tier (both of which require a 36-month contract and a £10,000 setup cost), your agent relies on the quality of the information we ingest into it.
What Can We Ingest?
To train your agent, our engineers can process a wide variety of documentation formats to build its custom knowledge base. Supported sources include:
- Documents: PDFs, Microsoft Word (DOCX), and standard text files.
- Spreadsheets: CSV files and Excel formats (ideal for product catalogues or massive FAQ lists).
- Web Scraping: We can scrape your existing public-facing website, support portals, or online knowledge bases to mirror the information you already provide to customers online.
We handle all the formatting and ingestion behind the scenes, ensuring the AI strictly references these approved materials when answering questions.