Calendar & Call-Back Booking Capabilities
Automating Call-Back Appointments
No one likes waiting on hold. That is why automated call-back scheduling is a core feature included right from our Simple Agent Tier (£3,000 per month, requiring a 36-month contract and a one-off £10,000 onboarding fee).
How the Booking Works
If a caller requests to speak to a human, or if the AI determines the query is outside its permitted boundaries, the agent will offer to schedule a call-back. It integrates seamlessly with your team's existing calendars—supporting Microsoft 365, Google Workspace, and popular scheduling tools like Calendly.
The AI checks for your team's real-time availability, agrees on a suitable slot with the caller, and drops the appointment straight into your calendar with a full transcript and summary of the issue attached.